Bulod Privacy Policy & Terms of Service

Effective Date: 23 August 2026
Last Updated: 23 August 2026

Your privacy is important to us. Bulod (“Bulod,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, accommodations, events, memberships, and other offerings.

This Privacy Policy and Terms of Service explains how we collect, use, store, and disclose personal information and sets out the terms governing your use of bulod.ph and our services.

By accessing our website, making a booking, purchasing a service, registering for an event, subscribing to a membership, or otherwise using our services, you agree to these terms.

PART I — PRIVACY POLICY

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Contact number

  • Billing and booking information

  • Guest or participant information

  • Information provided when making a reservation, membership, event registration, or other purchase

  • Messages, inquiries, feedback, and communications you send to us

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, date and time of access, and other usage information.

2. How We Use Your Information

We may collect and use your personal information to:

  • Process and manage bookings, reservations, memberships, events, and other services

  • Process payments and transactions

  • Communicate with you regarding your booking or purchase

  • Provide customer support

  • Send confirmations, updates, reminders, and service-related communications

  • Improve our website, services, facilities, and customer experience

  • Understand how our website and services are used

  • Send marketing communications where permitted and where you have provided appropriate consent

  • Comply with applicable laws, regulations, accounting requirements, and legal obligations

  • Protect our rights, property, customers, employees, and operations

We only collect information that is reasonably necessary for the purposes for which it is being collected.

3. Online Payments

Bulod accepts online and electronic payments through various payment channels and third-party payment service providers. These may include PayMongo, Maya (formerly PayMaya), GCash, bank transfers, credit and debit cards, QR payments, e-wallets, and other payment facilities or providers that Bulod may make available from time to time.

The payment methods available for a particular service will be displayed during the booking or purchase process.

By completing an online or electronic payment, you authorize the applicable payment provider or financial institution to process the transaction using your selected payment method.

Payment processing may be handled directly by the applicable payment provider or financial institution. Bulod does not intentionally store complete credit or debit card numbers, passwords, PINs, or other sensitive payment credentials on its own systems.

Payment providers may collect, process, store, and use transaction and payment information in accordance with their own privacy policies, security practices, terms, and applicable regulations.

4. Disclosure of Personal Information

We may share personal information with trusted third parties when reasonably necessary to provide our services or operate our business.

These may include:

  • Payment service providers

  • Booking and reservation platforms

  • Website hosting and technology providers

  • Analytics and website service providers

  • IT and technical support providers

  • Marketing and communication providers

  • Employees, contractors, and service providers

  • Professional advisers

  • Business partners involved in delivering a service

  • Government authorities, courts, regulators, or law enforcement agencies where required or permitted by law

We may also disclose information where necessary to establish, exercise, or defend our legal rights or to protect our business, customers, or property.

5. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, payment providers, booking systems, social media platforms, or other services.

These third parties operate under their own privacy policies and terms. Bulod is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review their applicable policies before providing personal information.

6. Security of Your Information

We take reasonable and commercially appropriate measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

Where personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal practices.

8. Children’s Privacy

Our services are not primarily directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent for certain uses of your information

  • Opt out of marketing communications

  • Raise concerns or complaints regarding our handling of your personal information

Requests may be submitted using the contact details below.

10. Business Transfers

If Bulod or substantially all of its assets are acquired, transferred, reorganized, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any updates will be posted on this page with the revised effective or updated date.

12. Contact Us

For questions, concerns, privacy requests, or complaints, please contact:

Bulod
Email: hello@bulod.ph

PART II — TERMS OF SERVICE

1. Acceptance of Terms

These Terms of Service govern your use of bulod.ph and the services provided by Bulod.

By accessing our website, making a booking, purchasing a service, registering for an event, subscribing to a membership, or otherwise using our services, you agree to these Terms of Service and any service-specific terms presented to you at the time of purchase.

If you do not agree with these terms, please do not use our website or services.

2. Services

Bulod provides a variety of hospitality, accommodation, lifestyle, community, work, event, and related services.

These may include:

  • Accommodation

  • Events and tickets

  • Memberships

  • Venue rentals

  • Co-working services

  • Food and beverage

  • Activities and experiences

  • Special promotions and packages

  • Other services and experiences offered by Bulod

Because our services vary in nature, specific terms may apply to individual services.

Where service-specific terms conflict with these general Terms of Service, the specific terms presented for that service will generally apply to that particular booking or transaction.

3. Bookings and Reservations

A reservation or booking is not considered confirmed until the required payment has been successfully processed and the booking has been confirmed by Bulod.

Availability may change until payment and confirmation have been completed.

Customers are responsible for providing accurate information when making a booking or purchase.

Bulod reserves the right to correct pricing, availability, or other information displayed on the website where an obvious error has occurred.

4. Payments

Bulod accepts online and electronic payments through various payment channels and third-party payment service providers. These may include PayMongo, Maya (formerly PayMaya), GCash, bank transfers, credit and debit cards, QR payments, e-wallets, and other payment facilities or providers that Bulod may make available from time to time.

The payment methods available for a particular service will be displayed during the booking or purchase process.

By completing an online or electronic payment, you authorize the applicable payment provider or financial institution to process the transaction using your selected payment method.

Bulod may require full payment, a deposit, partial payment, or other payment arrangements depending on the service purchased.

All prices are generally displayed in Philippine Pesos (PHP), unless otherwise stated.

Applicable taxes, fees, deposits, or additional charges will be communicated during the booking or purchase process.

A payment is considered successful only when the applicable payment provider has successfully processed the transaction and Bulod has received the corresponding confirmation.

A payment attempt, pending transaction, failed transaction, or payment screenshot does not by itself constitute a confirmed booking.

Bulod is not responsible for payment delays, declines, failed transactions, service interruptions, or other issues caused by a customer’s bank, card issuer, e-wallet provider, payment gateway, internet connection, or other third-party payment facility.

Payment transactions are also subject to the applicable terms, conditions, security policies, and privacy policies of the payment provider or financial institution involved.

5. Cancellation, Refunds and Rescheduling

Cancellation and refund policies are service-specific.

Because Bulod offers different types of services, each service may have its own cancellation deadlines, refund conditions, rescheduling rules, deposits, credits, and non-refundable components.

The applicable cancellation and refund policy will be provided or made available to the customer before or during the booking or purchase process.

By completing a transaction, the customer agrees to the cancellation and refund policy applicable to that particular service.

For example, accommodation bookings, event tickets, memberships, venue rentals, and promotional packages may have different cancellation and refund conditions.

Unless specifically stated otherwise, customers should not assume that a cancellation automatically qualifies for a full refund.

Some services may be:

  • Fully refundable within a specified period

  • Partially refundable

  • Non-refundable

  • Eligible for rescheduling

  • Eligible for a credit or voucher instead of a refund

  • Subject to specific cancellation deadlines or administrative fees

Where a refund is approved, Bulod may process the refund through the original payment method or applicable payment provider.

Actual refund processing times may depend on the payment provider, bank, card issuer, or other financial institution.

Customers are responsible for reviewing the applicable service-specific terms before completing a purchase.

6. Changes or Cancellations by Bulod

Bulod may occasionally need to modify, reschedule, relocate, or cancel a service due to circumstances including:

  • Severe weather

  • Safety concerns

  • Natural events

  • Operational requirements

  • Facility or infrastructure issues

  • Government restrictions

  • Force majeure

  • Events beyond Bulod’s reasonable control

Where applicable, Bulod will communicate available options to affected customers based on the specific service’s terms and circumstances.

Any refund, credit, rescheduling, or alternative arrangement will be handled in accordance with the applicable service-specific policy and applicable law.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate booking and payment information

  • Follow Bulod’s house rules and service guidelines

  • Respect employees, staff, guests, local communities, and the environment

  • Use facilities and services responsibly

  • Comply with applicable laws and regulations

  • Not use Bulod’s services for unlawful, fraudulent, abusive, or harmful activities

Bulod reserves the right to refuse or terminate service where necessary to protect guests, staff, property, or the community.

8. Website Use

You agree not to:

  1. Copy, modify, reproduce, or distribute website materials without authorization;

  2. Reverse engineer or attempt to gain unauthorized access to our systems;

  3. Disrupt or interfere with our website or services;

  4. Upload or transmit unlawful, fraudulent, abusive, obscene, or harmful content;

  5. Use our website for unauthorized advertising or spam;

  6. Collect information from other users without appropriate consent; or

  7. Use our website or services in violation of applicable laws.

9. Intellectual Property

All content on the Bulod website, including text, photographs, graphics, logos, branding, designs, videos, software, and other materials, is owned by or licensed to Bulod unless otherwise stated.

You may use website materials for personal, non-commercial purposes only, unless written permission has been provided by Bulod.

10. Third-Party Services

Bulod may use third-party services for payments, booking systems, communications, analytics, hosting, transportation, activities, or other operational purposes.

Bulod is not responsible for interruptions, errors, delays, or failures caused solely by third-party systems, although we will make reasonable efforts to assist customers where appropriate.

11. Liability

Our website and its content are provided on an “as is” basis to the extent permitted by applicable law.

Bulod will not be liable for indirect, incidental, consequential, or other losses arising from the use or inability to use our website or services, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Philippine law.

12. Right to Suspend or Terminate

Bulod may suspend or terminate access to its website or services where a customer breaches these Terms of Service, violates applicable laws, engages in fraudulent or abusive conduct, or otherwise creates a risk to Bulod, its staff, customers, property, or community.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will continue to apply.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of the Philippines.

Any dispute arising from these Terms or the use of Bulod’s services shall be subject to the applicable laws and jurisdiction of the Philippines.

15. Changes to These Terms

Bulod may update these Terms of Service from time to time to reflect changes to our services, business practices, payment facilities, or applicable laws.

Updated terms will be published on this page and will take effect upon publication unless otherwise stated.

16. Contact Us

For questions regarding bookings, payments, cancellations, refunds, privacy, or these Terms of Service, please contact:

Bulod
Email: hello@bulod.ph

Bulod
Connected spaces for mindful living, productive work, slower days, and meaningful moments with friends and family.