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Privacy Policy

Effective Date: 13 September 2026
Last Updated: 13 September 2026

Bulod respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bulod (“Bulod,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, make a booking, visit our properties, dine at Café Bulod, attend an event, inquire about our services, become a member, or otherwise interact with us.

Bulod operates hospitality and lifestyle spaces that may include accommodations, cafés, events, workshops, music and other activities. Our website also provides online booking and inquiry facilities.

We process personal information in accordance with the Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (“NPC”).

1. Who We Are

Bulod Beach Resort
Bulod, Brgy. Santiago Norte
Caba, La Union, Philippines 2502

Privacy Contact: hello@bulod.ph

For privacy-related questions, requests, or concerns, you may contact us through the email above.

2. Personal Information We May Collect

Depending on how you interact with Bulod, we may collect information that is reasonably necessary for providing our services.

This may include:

Booking and guest information

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing or invoicing information

  • Booking dates and times

  • Number of guests

  • Accommodation or venue preferences

  • Special requests or instructions

  • Information needed to coordinate your arrival, stay, event, dining experience, or other service

Event and venue information

  • Name and contact details of event organizers, guests, participants, suppliers, artists, or other attendees

  • Event details and requirements

  • Guest lists or registration information where applicable

  • Information necessary for venue access, event administration, and safety

Café and service information

  • Reservation details

  • Orders and transactions

  • Special requests, including dietary or accessibility-related information where voluntarily provided and necessary for fulfilling your request

Membership information

  • Name and contact details

  • Membership status

  • Membership transactions and usage information

  • Information relating to member benefits, reservations, and access

Payment information

When you make a payment online, payment information may be processed by our payment gateway, bank, e-wallet, booking platform, or other payment service provider. Bulod generally does not need to receive or store your complete payment-card credentials where the transaction is handled directly by a third-party payment provider.

Communications

  • Emails, messages, inquiries, feedback, reviews, and other communications you send to us

  • Information provided through social media or messaging platforms

Website and technical information

  • IP address

  • Browser and device information

  • Pages visited

  • Date and time of access

  • Referring website

  • General usage and interaction information

  • Technical information relating to errors, security, and website performance

3. How We Collect Information

We may collect information when you:

  • Make or manage an online booking

  • Contact us regarding an accommodation, café reservation, event, membership, workshop, or other service

  • Submit an inquiry or contact form

  • Subscribe to communications from us

  • Visit or stay at a Bulod property

  • Attend a Bulod event or activity

  • Make a purchase or payment

  • Interact with our website or social media channels

  • Provide information directly to our team

  • Participate in surveys, promotions, or other activities offered by Bulod

Where another person makes a reservation or provides information on behalf of a guest or participant, that person should only provide information they are authorized to provide and should inform the relevant individual where appropriate.

4. Why We Use Your Information

We may process your personal information for the following purposes:

To provide our services

  • Process reservations and bookings

  • Confirm and manage stays

  • Manage café reservations and orders

  • Organize events, workshops, activities, and performances

  • Provide membership services

  • Respond to requests and special arrangements

  • Communicate important information relating to your booking or visit

To process transactions

  • Process payments

  • Confirm transactions

  • Issue receipts, invoices, or other transaction records

  • Manage refunds, cancellations, and related matters

To communicate with you

  • Respond to inquiries

  • Send booking confirmations and service-related communications

  • Provide updates relating to your reservation, event, membership, or visit

  • Send marketing communications where permitted and, where required, based on your consent

To operate and improve Bulod

  • Understand how guests and customers use our website and services

  • Improve our properties, café, events, membership programs, and customer experience

  • Maintain operational records

  • Conduct internal reporting and analysis

For safety and security

  • Protect guests, employees, visitors, property, and facilities

  • Prevent fraud, abuse, unauthorized access, and other unlawful activity

  • Maintain appropriate security controls

  • Investigate incidents when necessary

To comply with legal obligations

  • Comply with applicable laws, regulations, accounting requirements, tax obligations, lawful requests, and regulatory requirements

  • Establish, exercise, or defend legal claims or rights

We aim to collect and process only information that is reasonably necessary and proportionate for the purpose for which it is being processed.

5. Legal Bases for Processing

Depending on the circumstances, Bulod may process personal information on one or more lawful bases recognized under applicable Philippine privacy law, including:

  • Your consent

  • The performance of a contract or steps taken at your request before entering into a contract, such as processing a booking

  • Compliance with a legal obligation

  • Protection of your or another person’s life and safety where legally applicable

  • The pursuit of legitimate interests, where permitted by law and where such interests are not overridden by your fundamental rights and freedoms

  • Other lawful bases recognized under the Data Privacy Act and applicable NPC issuances

Where processing is based on consent, you may withdraw that consent subject to applicable legal and contractual limitations.

6. Information About Children and Families

Bulod welcomes families and may receive booking or event information relating to children.

We may process a child’s personal information when reasonably necessary to provide a booking, accommodation, event, activity, or other service requested by a parent, legal guardian, or authorized adult, or where otherwise permitted by law.

We ask parents, legal guardians, or persons making bookings on behalf of minors to provide only the information reasonably necessary for the relevant service.

Where additional consent is legally required for the processing of a child’s personal information, Bulod will take appropriate steps to obtain it.

7. Sensitive Personal Information

Some information may be considered sensitive personal information under Philippine law.

Bulod does not generally require sensitive personal information for ordinary website browsing or general inquiries. However, certain information may be voluntarily provided where necessary to fulfill a service, such as information concerning dietary restrictions, accessibility requirements, emergency considerations, or other special arrangements.

Where sensitive personal information is processed, Bulod will do so only where permitted by applicable law and with appropriate safeguards.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember preferences

  • Understand website usage

  • Measure performance

  • Improve website functionality and user experience

  • Support analytics and, where applicable, marketing activities

We may use third-party analytics and technology providers, such as Google Analytics or similar services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Online Bookings

When you make a booking through our website or an online booking facility, we may process information necessary to complete and administer your reservation.

This may include your name, contact details, dates, number of guests, accommodation or venue selected, special requests, payment or transaction information, and other information necessary to fulfill the booking.

Booking information may be shared with third-party booking, reservation, payment, hosting, communications, or technology providers where necessary to provide the requested service.

These providers may process information on Bulod’s behalf or independently in accordance with their own privacy policies, depending on their role and applicable law.

10. Payments

Payments may be processed through third-party payment providers, banks, e-wallets, payment gateways, or other financial service providers.

When a third party processes your payment, that provider may collect and process payment information under its own terms and privacy policy.

Bulod may receive transaction information such as payment status, reference number, amount, date, and limited payment details necessary for reconciliation, customer service, accounting, refunds, and record keeping.

11. Event, Photo, and Video Recording

Bulod may photograph, record, or otherwise document events, performances, activities, and experiences taking place at our properties for operational, security, archival, promotional, or marketing purposes, subject to applicable law.

Where photography or recording is used for promotional purposes in circumstances requiring additional notice or consent, Bulod will take appropriate steps to provide such notice or obtain such consent.

If you have concerns about a photograph or recording in which you appear, please contact us at hello@bulod.ph.

12. CCTV and Property Security

Some Bulod properties or facilities may use CCTV or other security systems for legitimate safety and security purposes, including protecting guests, employees, visitors, and property and investigating incidents.

CCTV images may constitute personal information. Bulod will handle CCTV-related personal data in accordance with applicable privacy and security requirements, including the applicable NPC rules on CCTV systems.

CCTV notices may also be displayed at relevant locations.

13. Who We May Share Information With

We may disclose or make personal information available, where reasonably necessary and lawful, to:

  • Our employees, personnel, contractors, and authorized representatives

  • Booking and reservation providers

  • Payment gateways, banks, and payment service providers

  • Website hosting and technology providers

  • Cloud storage and IT service providers

  • Analytics and communications providers

  • Event organizers, suppliers, or service providers where necessary to provide a service you requested

  • Professional advisers, including legal, accounting, or financial advisers

  • Insurers, where applicable

  • Government authorities, regulators, courts, or law enforcement where required or permitted by law

  • Parties involved in a corporate transaction, merger, restructuring, acquisition, or transfer of assets, subject to applicable law

We do not sell your personal information as a commercial product.

Where we engage third-party processors to handle personal information on our behalf, Bulod remains accountable for personal information under its control or custody, including information processed or transferred domestically or internationally, as required by applicable law.

14. International Processing

Some of our technology, booking, communications, analytics, hosting, payment, or other service providers may operate outside the Philippines.

As a result, personal information may be processed or stored in another country where a third-party service provider operates.

Where personal information is transferred to another jurisdiction, Bulod will take reasonable steps required by applicable law to maintain appropriate protection and safeguards for that information.

15. Data Retention

Bulod retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Complete and administer bookings and transactions

  • Provide customer service

  • Maintain business and accounting records

  • Resolve disputes

  • Establish, exercise, or defend legal claims

  • Comply with legal, tax, regulatory, or reporting obligations

  • Maintain appropriate security and fraud-prevention records

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, Bulod will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal retention practices.

16. How We Protect Your Information

Bulod implements reasonable and appropriate organizational, physical, and technical security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful processing.

These measures may include appropriate access controls, authentication, secure systems, limited access to personal information, physical safeguards, data handling procedures, monitoring, and other measures appropriate to the nature and risk of the information.

No electronic transmission or storage system can be guaranteed to be completely secure.

17. Your Rights

Subject to the Data Privacy Act and other applicable laws, you may have the right to:

  • Be informed about the processing of your personal information

  • Request access to personal information we hold about you

  • Request correction or rectification of inaccurate or incomplete information

  • Object to certain processing

  • Request erasure or blocking where legally applicable

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Be free from decisions based solely on automated processing where applicable

  • Lodge a complaint with the National Privacy Commission

  • Seek compensation where provided by applicable law

These rights are subject to lawful exceptions and limitations.

18. How to Exercise Your Rights

To make a privacy request or raise a concern, contact:

Bulod Beach Resort
Email: hello@bulod.ph
Address: Bulod, Brgy. Santiago Norte, Caba, La Union, Philippines 2502

Please provide enough information for us to understand your request and, where appropriate, verify your identity before disclosing or changing personal information.

We will respond to requests within the timeframe required by applicable law.

19. Direct Marketing

We may send information about Bulod, including new experiences, accommodations, events, memberships, café offerings, promotions, or other services where permitted by law.

Where applicable, you may opt out of marketing communications at any time by using the unsubscribe facility included in the communication or contacting us at hello@bulod.ph.

Service-related communications, such as booking confirmations, payment notices, important changes, or information necessary to administer your reservation, may still be sent where necessary.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media services, maps, payment services, or other websites and applications.

Bulod does not control the privacy practices of third parties.

When you leave our website or use a third-party service, that third party’s privacy policy and terms may apply.

We encourage you to review the privacy information of any third-party service before submitting personal information.

21. Complaints

If you believe that Bulod has processed your personal information in a manner that violates applicable privacy law, you may first contact us at hello@bulod.ph so that we can investigate and address your concern.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines, subject to its applicable procedures. The NPC recognizes data subjects’ rights to complain regarding the handling of their personal information.

22. Changes to This Privacy Policy

Bulod may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, applicable laws, or regulatory requirements.

The latest version will be published on this page together with its effective or updated date.

Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is processed.

23. Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, contact:

Bulod Beach Resort
Brgy. Santiago Norte, Caba, La Union, Philippines 2502
Email: hello@bulod.ph

Last updated: 13 September 2026